4 Restaurant Challenges You Can Solve with RMM

Remote monitoring and management helps MSPs operate more efficiently, but have you considered what it can do for your restaurant clients?

Outdoor Dining

Remote monitoring and management (RMM) is a managed services provider’s (MSP) and value-added reseller’s (VAR’s) best friend. Remote monitoring gives you a continuous view of networking, server and device health, and remote management capabilities allow you to address many problems without a truck roll. As a result, your technicians save time and can service more customers. Plus, issues are addressed proactively rather than reactively, allowing you to operate more profitably and maintain customer satisfaction.

RMM’s benefits make it a no-brainer for MSPs and VARs – but there are just as many advantages that can make it an easy sell to your clients. For example, see what remote monitoring and management can mean to restaurants.

1Less downtime

Payline reports that about half of merchants say they could lose $13,000 per hour for POS downtime, and 25 percent believe they could lose up to 10 times more.

Remote monitoring will detect the first signs that a mobile device, system, or kitchen printer is malfunctioning or heading for failure. It will also allow you to fix the problem before the restaurant experiences disruptions or total IT failure.

2Longer IT solution lifetime

Maintaining IT hardware is critical to getting the highest possible ROI. RMM can help ensure that a restaurant’s IT solutions are always in good repair, allowing them to last longer. Keeping firmware updated, monitoring batteries, and routinely performing maintenance can make the difference between IT that meets or exceeds its predicted life and solutions your client will have to replace before their time.

3Predictable expenses

If restaurants’ POS systems, kitchen printers, display systems, kiosks, or mobile devices catastrophically fail, your clients have little choice but to find capital and fix them. Unfortunately, providing those services on a break-fix basis can mean a significant, unexpected expense.

However, if you offer RMM as a part of a managed services contract, repairs are included in the monthly fee that the restaurant pays. Therefore, your clients can count on paying one predictable amount, even when something goes wrong with their IT solutions.

4Satisfied customers

While considering the benefits of remote monitoring and management for your restaurant customers, consider how it can improve dining experiences. Systems work as they’re supposed to, and operations occur with minimal delays due to IT performance issues. As a result, a restaurant can provide the best possible customer service.

Ensure this point is a part of your discussions on RMM with your restaurant customers. Businesses with goals of enhancing CX and building loyalty agree that RMM can give them a competitive advantage.

Are You Offering Restaurant Remote Monitoring and Management?

Remote monitoring and management benefits your business, allowing you to provide services more efficiently and profitably. It also helps support restaurants at a crucial time when downtime is unacceptable, and serving great customer experiences is vital to their success.

If you’re an IT solutions provider in the restaurant industry, your portfolio likely includes POS and online ordering software and payments hardware, mobile and pay-at-the-table devices, digital signage, ordering kiosks, and other tech that enhances restaurant operations and dining experiences. But are you offering remote monitoring and management?

By providing recurring revenue to your business and peace of mind to your restaurant clients, RMM needs a place in your portfolio.

Mike Monocello

The former owner of a software development company and having more than a decade of experience writing for B2B IT solution providers, Mike is co-founder of Managed Services Journal (formerly XaaS Journal) and DevPro Journal.