Features of Desktop as a Service That Are Valuable in a Crisis

DaaS gives your clients’ workforces flexibility and scalability — even in a crisis.

Since the pandemic, remote work has remained the new reality for many workers. Sachin Sharma, Director of Product Marketing, End-User Computing, VMware, explains why offering your clients Desktop as a Service (DaaS) solutions is the best way for you to ensure they can give their remote employees access to corporate resources.

Which Desktop as a Service features have been most valuable for companies adapting to remote work?

Sharma: The big advantage organizations can gain with DaaS is access to global cloud resources. Public cloud vendors and service providers have infrastructure capacity ready to be used, removing the need to stand up infrastructure.

Delegating software management from the hypervisor to the desktop platform is another reason DaaS has been valuable for companies with most of their workforce working remotely. It saves time in not having to learn, manage, and maintain software above the infrastructure stack.

Specific to features, being able to easily manage and deliver apps behind the scenes to employees, having flexibility in types of desktops, and scaling user experience based on bandwidth requirements are valuable items to consider for remote work. Additionally, for day 2 operations, which means supporting employees beyond the initial setup, helpdesk and monitoring features help optimize and troubleshoot environments.

Do most users take full advantage of Desktop as a Service features?

Sharma: With the pandemic, customers focused on quickly getting desktops and apps up and running. Full features and functionality above and beyond the initial setup weren’t considered. As customers mature into DaaS deployments, more enterprise features should be leveraged for easier management and better user experience.

What is the MSP or VAR’s role in ensuring clients get the most value from their solutions?

Sharma: MSPs and VARs provide services that extend beyond typical management. For example, MSPs and VARs can help customers with deployment services, managing images, managing desktop and app updates, providing security tools, and even guidance on how to set up virtual desktops and apps in a customer’s DaaS environment.

MSPs and VARs can also build DaaS into their clients’ business continuity plans. For example, leveraging cloud-hosted desktops and apps for remote work gives organizations a seamless path for employees to quickly access corporate resources during and after a crisis. In addition, relinquishing management of the hardware, virtualization, and desktop virtualization infrastructure and focusing only on desktops and applications frees up IT resources and helps accelerate remote work deployments even further while potentially lowering operating costs.

What advice can you offer MSPs or VARs with clients who don’t have DaaS?

Sharma: It’s never too late to look at DaaS as an option. We’re in an era of a new normal, and educating clients on the benefits of DaaS is a great start. Providing value-added services on top of what DaaS has to offer has the potential to be a massive opportunity for MSPs and VARs.