Mike Monocello

Mike Monocello
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The former owner of a software development company and having more than a decade of experience writing for B2B IT solution providers, Mike is co-founder of Managed Services Journal (formerly XaaS Journal) and DevPro Journal.

How to Make Security Operations Centers Practical for SMBs

SOC as a Service enables you to provide your clients with the vital tools they need to protect their businesses.

How SOC as a Service Differs from Managed Antivirus

Businesses are looking for security across their networks, endpoints and the cloud. SOC as a Service is the solution they’re looking for.

Is Specializing as a Cybersecurity vCIO the Right Move for Your...

Meet an urgent demand and grow your business by taking a virtual seat at your client’s C-suite table.

Where Your IT Documentation Lives Is Essential

The fact you need to collect and store information about your clients is obvious. But where to keep it? Not so much.

The Importance of IT Documentation for Remote Work

Whether temporarily or permanently, MSPs are enabling their clients to work remotely, and they need to document each change, new solution, and configuration.

Seven IT Documentation Best Practices

Following IT documentation best practices will give you the peace of mind that vital information will be accessible when you and your team need it.

Everyone Needs Firewall Management

Security solution providers have the opportunity to upsell clients and initiate new business by addressing this widespread need.

4 Facts About Endpoint Security Every MSP Should Know

As the number of endpoints connected to clients’ networks increases, many businesses still rely on antivirus alone.

Think a Loyalty Program is Just an Add-on? Think Again.

Here's a new perspective on selling loyalty program software.

Why a Loyalty Program Should be Part of Your Customer Engagement...

A loyalty-enabled customer engagement solution allows your clients to target customers with relevant communications that keep them coming back.

6 Tips for Evaluating Infrastructure as a Service Providers

It’s essential to vet IaaS offerings to ensure they will provide your clients with the cloud computing services and features they require.

Tips for Compensating Sales Reps Under the HaaS Business Model

A significant challenge during the transition to the Hardware as a Service business model is adapting your sales compensation plan, but information and advice are available.

7 SaaS Stats that Could Change Your Business’ Direction in 2023

These facts confirm Software as a Service market growth – and the need for your SaaS consulting and support expertise.

Security Best Practices for UCC Deployments

Without good security, UCaaS devices can be turned into attack vectors for DDoS attacks and entry points for malware.

UCaaS Mistakes MSPs Should Avoid

Don’t overlook the importance of a quality network, user experience, and keeping things simple when implementing UCaaS.

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Help Retailers Conquer Their Toughest Customer Challenges

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