Mike Monocello

Mike Monocello
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The former owner of a software development company and having more than a decade of experience writing for B2B IT solution providers, Mike is co-founder of Managed Services Journal (formerly XaaS Journal) and DevPro Journal.

WAF Features MSPs Should Evaluate

WAFs vary in the technologies they use, features, and delivery. Evaluate each thoroughly to ensure you make the best choices for your clients and your business.

Empowering Retail Efficiency: Unlocking MDM’s Full Potential

Over the past year, U.S. businesses have seen an increase in the number and types of devices used within their organizations.

10 Must-Have Quote Management Features for MSPs

Not all quote management software is designed with managed services providers (MSPs) in mind.

Which POSaaS Solutions Are Sold through the Channel?

See where to look to learn which restaurant POS software solutions are sold through the channel and access some information from vendors themselves.

How SOC as a Service Differs from Managed Antivirus

Businesses are looking for security across their networks, endpoints and the cloud. SOC as a Service is the solution they’re looking for.

Is Specializing as a Cybersecurity vCIO the Right Move for Your...

Meet an urgent demand and grow your business by taking a virtual seat at your client’s C-suite table.

Where Your IT Documentation Lives Is Essential

The fact you need to collect and store information about your clients is obvious. But where to keep it? Not so much.

The Importance of IT Documentation for Remote Work

Whether temporarily or permanently, MSPs are enabling their clients to work remotely, and they need to document each change, new solution, and configuration.

Seven IT Documentation Best Practices

Following IT documentation best practices will give you the peace of mind that vital information will be accessible when you and your team need it.

Everyone Needs Firewall Management

Security solution providers have the opportunity to upsell clients and initiate new business by addressing this widespread need.

4 Facts About Endpoint Security Every MSP Should Know

As the number of endpoints connected to clients’ networks increases, many businesses still rely on antivirus alone.

Think a Loyalty Program is Just an Add-on? Think Again.

Here's a new perspective on selling loyalty program software.

Why a Loyalty Program Should be Part of Your Customer Engagement...

A loyalty-enabled customer engagement solution allows your clients to target customers with relevant communications that keep them coming back.

6 Tips for Evaluating Infrastructure as a Service Providers

It’s essential to vet IaaS offerings to ensure they will provide your clients with the cloud computing services and features they require.

Tips for Compensating Sales Reps Under the HaaS Business Model

A significant challenge during the transition to the Hardware as a Service business model is adapting your sales compensation plan, but information and advice are available.

Popular Articles

Are Firewall Misconfigurations Putting Your Clients At Risk?

These oversights can lead to three severe outcomes for your customers.

How Much Residual Income Could You Make from Payment Processing?

VARs and MSPs need to find ways to build recurring revenue to replace the upfront margin they once received from solution or project sales.

Help Retailers Conquer Their Toughest Customer Challenges

So much has changed for the retail industry in a short period. Align your solutions and services to address your clients’ top priorities.
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