What’s the 2023 Outlook for Desktop as a Service?

DaaS demand spiked during the pandemic, but can MSPs and VARs expect adoption to continue?

When long-term shutdowns due to the pandemic created challenges for businesses, Desktop as a Service (DaaS) provided a viable option for maintaining operations. DaaS providers support their customers’ businesses with virtualized desktops accessible via public or private clouds. Users then have access to their work desktops from their personal PCs or devices from any location with a connection to the network.

Before the pandemic, businesses adopted DaaS for reasons including giving their employees the ability to work remotely and decreasing the workload that patching, updating and maintaining workstation software stacks created for in-house resources. Forward-thinking businesses also viewed DaaS as an element of their business continuity strategies, planning to leverage it when needed to respond to circumstances created by a natural disaster or other disruptions to operations. Those businesses saw resounding ROI in 2020, and more companies joined them on the DaaS bandwagon.

Desktop as a Service enabled companies to simplify IT management and increase flexibility with remote work. Now, your clients are looking for simple, secure solutions that enable their employees to access the systems and applications they need reliably, using any device from any location.

Advice for Desktop as a Service Providers

Managed services providers (MSPs) and value-added resellers (VARs) may have found that some businesses considered DaaS a short-term solution until their teams could return to the office after the pandemic shutdowns. However, the trend continues, and the shift to the public cloud created significant capacity challenges. Some businesses didn’t plan for local outages and failed to look at the bigger picture for connectivity to support remote work long-term.

It’s vital for Desktop as a Service providers to have strategic conversations with IT and corporate management to help them understand that DaaS or other desktop virtualization options need to be part of their long-term strategies, and hybrid cloud deployments may provide greater flexibility and scalability when the need arises. Let them know that with your help, they can have customized offerings that align with their unique business needs and deliver optimal results.

Plan for More of Your Clients to Permanently Adopt Remote Work Models

Remote work is continuing, at least in part, for much of the U.S. workforce. A Gallup survey in June 2022 revealed that 50% of “remote-capable” workers are working part of each week at home, and 3 in 10 are exclusively working remotely.