RMM Product Comparison

Managed Services Journal compared five of the most popular remote monitoring and management products to help IT solution providers find the one that best matches their needs.

RMM

Remote monitoring and management (RMM) is a core function of any managed services business. By leveraging this powerful automation tool, IT solution providers can efficiently and remotely monitor and manage their customers’ IT assets. Thanks to the intelligence of the software, you can proactively attend to many customers and receive alerts if, or even before, problems arise.

There are many RMM platforms to choose from today. In an attempt to give you a jump start in your evaluation, Managed Services Journal rounded up a handful of the most popular products:

As with our other comparisons, we won’t be selecting a “best” product or “editor’s choice.” There’s no way we could pick one product that fits the needs of all our readers. Instead, we’ve broken the data down by key attributes to make it easier to compare and contrast the features and aspects most important to your business.

SaaS vs. On-Prem Delivery?

All of the solutions in this comparison are available via a SaaS model. There are, of course, instances when you’d prefer, or are required, to have your software running on-premises. Dedicated IT infrastructure, security, and administration costs aside, on-prem still has its place.

Kaseya VSA offers private dedicated hosting for customers with more than 10,000 endpoints.

Agents vs. Agentless

To monitor your customers with an RMM tool, you’ll need to somehow “connect” to the devices/services to see what they’re up to. There are two methods of establishing the monitoring – agents and agentless. There are pros and cons to each.

Agents are software provided by the RMM tool that create the connection between the RMM tool and the objects being monitored. Agents must be installed. They are more secure than agentless implementations, typically use less bandwidth, and can provide more comprehensive monitoring.

Agentless setups can be configured without additional software, making it easy to get up and running quickly. They rely on functionality in the monitored objects to share information about the device/service status. Unfortunately, this also limits their capabilities.

Among the products in this comparison:

  • Barracuda is available as agentless and with an agent. Agents are installed through software deployment features within Barracuda RMM. It will install natively for 64-bit operating systems only. All required software components must be installed in 64-bit mode. It supports Microsoft Windows Server 2022 (Standard, Datacenter, and Datacenter: Azure Edition), Microsoft Windows Server 2019 (Standard and Enterprise), and Microsoft Windows Server 2016 (Standard and Datacenter).
  • Kaseya VSA supports both agents and agentless management. Agents are available for Windows, Mac, and Linux and agentless for SNMP (network), hypervisor (VMware, Citrix, and Microsoft), MDM (Apple and Android), and IoT.
  • Datto RMM offers Windows, Mac, and Linux agents and agentless options for SNMP and VMWare ESXi.
  • ConnectWise Automate gives access and control over agent and agentless devices across the entire network.
  • With ConnectWise ScreenConnect, you can provide complete service and support via access agents for persistent connections to any unattended machine – anywhere in the world.

PSA Integrations

A must-have for any serious MSP, a PSA (professional services automation) tool allows you to centrally manage your customers, including functionality such as CRM, ticketing, billing, and reporting. Due to the critical nature of a PSA, your RMM platform and PSA must be tightly integrated, allowing for a complete exchange of information in real time.

PSA integrations available for the products in this comparison:
• Barracuda: ConnectWise, Autotask, Salesforce, Tigerpaw, and ServiceNow
• Kaseya VSA: Kaseya’s suite of PSAs (BMS, Vortex, Autotask) and ConnectWise. It also directly integrates with IT Glue, the industry-leading IT documentation solution.
• Datto RMM: Autotask, ConnectWise, HaloPSA, Computicate, and Kaseya BMS.
• ConnectWise Automate and ScreenConnect: ConnectWise Manage and third-party integrations.

NOC Services

Recognizing the value a third-party NOC (network operation center) can provide, such as offloading mundane and repetitive monitoring tasks, some RMM providers include the service as an option.

Barracuda, ConnectWise, and Kaseya all offer NOC services. Pricing varies.

Pricing and Commitments

We asked each vendor to share details of their pricing models:
Barracuda is priced based on endpoints, defined as either workstations or servers. Each monitored endpoint requires a license. There is no minimum commitment required for partners.

Kaseya VSA’s MSRP is a tiered device-based price list based on volume and commitment terms. There is no difference in pricing for network devices, servers, hypervisors, PCs, Macs, cloud, and IoT devices. MDM support is at a lower price per device. Each IT Complete module is priced separately and is typically 30-50 percent less than competitive products. No minimum commitment is required.

Datto RMM is priced per device, with EDR and ransomware protection as add-ons. The minimum commitment is 40 devices.

To learn more about ConnectWise Automate and ScreenConnect pricing, contact ConnectWise.

“What’s your competitive advantage?”

With so many baked-in features and functions, we asked each vendor to share what makes their product stand out from the competition. Here are their responses:

Barracuda RMM: Barracuda RMM is the first RMM to include a built-in security assessment tool. With Barracuda RMM, MSPs can quickly assess customers’ networks, deliver multi-layered security, monitor anomalies, and remediate in the event of an attack. MSPs can create comprehensive multi-layered security service offerings, deliver them profitably and efficiently via a single dashboard, and reduce administrative overhead through Barracuda RMM. Further, they can easily demonstrate their value to customers using built-in features such as detailed reporting.

ConnectWise Automate: ConnectWise Automate enables automation of more than 1,000 monitors and 400 self-healing scripts out of the box. It provides policy management to auto-apply best practices and proactive monitoring policies. It also offers more than 350 data views for visibility across your managed networks.

VSA by Kaseya: Kaseya has delivered a single platform, IT Complete, that includes every IT and security management capability MSPs need.

VSA 10 employs end-to-end transport and message encryption, and connections to VSA 10 services are protected with fully encrypted communication based on RSA public/private key exchange and AES (256-bit) session encoding. Communication messages are encrypted with AES (256-bit) symmetric keys using an RSA public/private key exchange. Keys are also automatically rotated on a controlled interval to prevent brute-force attacks and increase security against man-in-the-middle attacks.

VSA also offers a robust, enterprise-grade reporting engine designed for the needs of small and medium businesses. VSA partnered with Wyn Enterprises to offer automated report preparation and delivery, import and export with leading BI tools, and a drag-and-drop report designer.

The platform includes over 40 modules, allowing you to select the best tool for your environment. Each is a robust, best-of-breed application designed with the multifunction technician in mind.

Datto RMM: Datto RMM is easy to use and has a modern UI. It scales up to 100K+ devices in a true cloud architecture. Datto RMM has industry-leading integrations with Datto BCDR, IT Glue, Datto Networking, and Autotask PSA. It comes with 400+ prepackaged scripts and monitors. Datto RMM has unique M365 management capabilities and ransomware protection, EDR, third-party patch management, M365 Management, and backup management.

ConnectWise ScreenConnect: You can deliver immediate, secure remote support to all endpoints with ConnectWise ScreenConnect. Technicians can instantly access attended or unattended endpoints to resolve issues faster and help reduce customer downtime. Techs can deliver secure, superior service silently, seamlessly, and speedily through a reliable, direct connection to access desktops, mobile devices, and more. It features world-class security, granular permissions and user management, clear, concise, and actional reports, and powerful integrations.


Mike Monocello

The former owner of a software development company and having more than a decade of experience writing for B2B IT solution providers, Mike is co-founder of Managed Services Journal (formerly XaaS Journal) and DevPro Journal.